Anaxer Privacy Policy

1. WHY WE COLLECT YOUR PERSONAL DATA

We collect Personal Data for the following purposes:

• To operate, maintain, and improve the Services
• To authenticate users and manage accounts
• To tailor Services to user needs
• To communicate updates, service information, and support
• To process payments (via third-party processors)
• To detect, prevent, and address technical issues
• To monitor usage patterns and analyse performance
• To comply with legal and regulatory obligations
• To enable interactive features such as webhooks or notifications

Without certain data, we may be unable to provide some or all of the Services.

2. WHAT DATA WE COLLECT

We may collect and process various types of information that can identify you or relate to you ("Personal Data"), including:

2.1 Contact Information

• Email address
• Full name
• Company name (if applicable)
• Phone number (optional)
• Social media identifiers (if contacting via social channels)

2.2 Account & Authentication Data

• Passwords (encrypted/salted)
• API keys and access tokens
• Subscription plan details
• Payment confirmations (but not full payment card details)

2.3 Interaction & Technical Data

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited, time spent, navigation paths
• API usage logs
• Stream connection events
• Diagnostic logs
• Error reports

2.4 Communications

• Emails, messages, support conversations
• Feedback, surveys, and correspondence

2.5 Billing & Payment Data

• Payment method used (Stripe, crypto, etc.)
• Transaction identifiers
• Subscription history
• Invoices and receipts

(Stripe or crypto processors collect and store your financial details directly. Anaxer does not store full credit card numbers.)

2.6 Cookies and Tracking Technologies

See Section 5.

2.7 Commercial Research / Analytics Data

We may collect metrics about:

• Total number of users
• Adoption of Services and features
• Aggregate volume of API or stream usage

This excludes individual identity tagging of wallet addresses (see Section 8).

3. HOW WE COLLECT PERSONAL DATA

We collect Personal Data through:

• Direct interactions (account creation, payment, support, emails)
• Automated tracking via cookies and analytics tools
• API activity (e.g., request logs, authentication events)
• Stream or webhook interactions
• Third-party integrations (Stripe, analytics services, cloud providers)
• Publicly available sources (if used for business intelligence)

We may ask for additional Personal Data during surveys or special offers. Declining to provide such information may limit your ability to use certain features.

We retain Personal Data as long as necessary to:

• Provide the Services
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

4. DISCLOSURE OF PERSONAL DATA

We may share your Personal Data with:

Regulators & Authorities

Where legally required by:

• court orders
• regulatory bodies
• law enforcement requests
• compliance obligations

Service Providers & Third-Party Partners

Including but not limited to:

• Cloud service providers (hosting, storage)
• Stripe and crypto payment processors
• Customer support tools
• Analytics providers
• Security and anti-fraud partners
• Email service providers
• Backup and redundancy providers

Professional Advisors

• Lawyers
• Auditors
• Financial consultants

Business Transfers

If Anaxer is merged, sold, or reorganized, data may be transferred as part of the transaction.

We do not sell Personal Data.

5. COOKIES

We use cookies and similar technologies for:

• User authentication
• Remembering preferences and settings
• Analytics and site traffic measurement
• Personalising user experience
• Determining performance of marketing campaigns

Cookies may be placed by:

• Anaxer
• Third-party analytics tools
• Cloud infrastructure providers

You may disable cookies through your browser, but some Services may not function properly.

6. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights to:

• Access the Personal Data we hold about you
• Request correction of inaccurate information
• Request deletion of your Personal Data
• Request a copy of your data in portable format
• Withdraw consent where applicable
• Opt-out of targeted marketing
• Object to certain forms of automated processing
• Lodge complaints with your local privacy authority

We will honour all legally applicable rights subject to exemptions.

To exercise your rights, contact: contact@anaxer.com

7. BLOCKCHAIN DATA & SERVICE-LEVEL DATA

Anaxer processes blockchain data (on-chain data) to provide aggregated analytics, streams, and historical insights.

We do not:

• Identify individual wallet owners
• Link on-chain behavior to personal identities
• Tag private wallet holders
• Create personally identifiable blockchain profiles

We may:

• Label company or project-owned addresses
• Annotate smart contracts, tokens, and program IDs
• Identify exchange deposit/withdrawal addresses at an entity level
• Flag suspicious patterns using automated heuristics

This is materially similar to Bitquery's approach.

Anaxer never labels individual users unless the address is known to be owned by a public company, protocol, or verified public entity.

8. INTERNATIONAL DATA TRANSFERS

Your data may be processed or stored in servers located outside of your state or country, including in regions where data protection laws may differ.

By using the Services, you consent to such transfers.

Anaxer takes reasonable measures to ensure secure handling of Personal Data under this Policy.

9. USERS UNDER 18

Anaxer Services are not intended for individuals under 18 years of age.

We do not knowingly collect data from minors. If you believe a minor has submitted Personal Data, contact us immediately at contact@anaxer.com, and we will promptly delete such data.

10. DATA SECURITY

We implement appropriate technical and organizational measures, including:

• Encryption
• Access controls
• API key authentication
• Monitoring and intrusion detection
• Secure cloud environments

While we strive to protect your data, no transmission or storage system is fully secure. You use the Services at your own risk.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Changes will be posted on our website and may be communicated via email for material updates.

The updated Policy becomes effective immediately upon posting unless otherwise stated.

12. CONTACT US

If you have questions, concerns, requests, or complaints regarding this Privacy Policy, contact:

Anaxer
Email: contact@anaxer.com