Introduction

Welcome to Anaxer, a platform designed to empower businesses with efficient tools for client onboarding, data collection, and management. Your privacy is important to us, and this Privacy Policy outlines how we collect, use, store, and share your information when you use our platform and services.

1. Information We Collect

1.1 Personal Information:
When you sign up for an account or use our services, we may collect personal information such as your name, email address, phone number, and billing information.

1.2 Client Data:
Anaxer allows businesses to collect information from their clients. This may include documents, forms, payment details, and other client data. Businesses are responsible for obtaining consent from their clients to collect and process this information.

1.3 Usage Data:
We collect data on how you use our platform, including your IP address, browser type, operating system, pages viewed, and actions taken. This helps us improve our services and provide a better user experience.

1.4 Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience on our platform, analyze site traffic, and understand user preferences. You can manage cookie settings through your browser preferences.

2. How We Use Your Information

2.1 To Provide and Improve Services:
We use the information we collect to deliver, maintain, and improve our platform and services, including customer support, security measures, and personalized features.

2.2 To Communicate with You:
We may use your contact information to send you updates, newsletters, marketing materials, and other communications related to our services. You can opt out of marketing communications at any time.

2.3 To Process Payments:
Billing information is used to process transactions and manage your subscription to our services.

2.4 To Ensure Security and Compliance:
We use information to detect, prevent, and respond to security threats, fraud, and other malicious activity. We also ensure compliance with applicable laws and regulations.

3. Data Storage and Security

3.1 Data Storage Location:
As an Australian company, we primarily store data on Australian servers, including those provided by Amazon Web Services (AWS). As we expand, we may use additional data centers in other countries to better serve our customers.

3.2 Data Security:
We take data security seriously. All data stored on our platform is encrypted using AES-256 encryption. We conduct regular security assessments, including annual penetration testing, to identify and mitigate vulnerabilities.

3.3 Access Controls:
Access to personal and client data is restricted to authorized personnel only, and we implement robust access controls to protect your information.

4. Sharing Your Information

4.1 Third-Party Service Providers:
We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, email service providers, and analytics tools. These providers are obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Compliance and Protection:
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers:
If Anaxer is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

5. Your Rights

5.1 Access and Correction:
You have the right to access and correct your personal information held by us. You can update your information through your account settings or by contacting us directly.

5.2 Data Portability:
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

5.3 Right to Erasure:
You can request the deletion of your personal information from our systems. Please note that certain data may be retained for legal or administrative purposes.

5.4 Right to Object or Restrict Processing:
You have the right to object to or request the restriction of processing your personal data in certain circumstances.

6. Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: contact@anaxer.com